Over the course of an average week, I recieve about 30 various surveys. When I get them, I have to sort them and put their information on the correct reports. As of right now, the surveys I get cover wishes, gift banks, Hero families and Hero nominators.
The wish families tell me how their wishes went, how they liked their gift boxes and what they thought about the application process and their coordinator. Overall, everyone is very pleased with their wishes and I have a huge list of complimentary things said about each wish coordinator. To help you visualize, I just want to let you know that I have never seen such an interesting and varied array of hand drawn smiley faces.
The gift bank surveys come from hospitals and facilities that have just received one of our prized Holiday of Hope gift banks. They tell us what they liked best about the toys and items they recieved, what we could do to make gift banks better and what time of year is best for them to recieve a gift bank. These gift banks are well-recieved and everyone is very grateful to get so many items to give to the kids in their care.
Both types of Hero surveys are similar in that they ask the recipients and nominators how they liked the experience and if there was anything we could have done to make the experience better. You know what’s funny? When I read these surveys, I usually see only one word answers for the question that asks “Was there anything that Kids Wish Network or your hospital could have done differently or better?” You want to know what that answer is? It is simply ‘no.’
It certainly makes me smile when I get all these surveys back. You can actually read some quotes that I’ve pulled from them as well, so you can see for yourself how happy these kids are once we’ve helped them. All you have to do is go on our website and read through some of the testimonials for each program. The majority of these are pulled from surveys, while the rest are pulled from thank you letters. Check it out!